Frequently Asked Questions
What materials are used in your clothing?
All of our garments are a hand-dyed silk-cotton blend and viscose.
How should I care for my garments?
We recommend hand washing and hanging to dry or lay flat to dry to best care for your garment. If you choose to machine wash, please use the delicate cycle.
Do you offer size charts?
Yes, see our sizing charts on the product page.
How do I place an order?
You can place an order through our website or visit one of our in-person pop-ups.
What payment methods do you accept?
We accept all major credit cards, PayPal. In-person, we also accept Apple Pay, Zelle, and Venmo.
Can I modify or cancel my order?
If you wish to cancel your order, please contact our customer service team. However, we can’t guarantee order adjustments after purchase.
What shipping options are available?
Ground and express shipping.
How long will my order take to arrive?
7-10 days after your order is processed.
Do you ship internationally?
Yes, however, international shipping rates may apply.
What is your return policy?
We accept returns and exchanges within 14 days of your order delivery.
How do I initiate a return or exchange?
Please reach out to our team at contactsozosleep@gmail.com.
Are there any items that cannot be returned?
Items without original tags, damaged, or worn items cannot be returned.
How do I determine my size?
Please refer to our sizing chart.
How can I contact customer service?
You can contact us via email: contactsozosleep@gmail.com.
What are your customer service hours?
M-F 10am to 3pm CST
How can I stay updated on sales?
Subscribe to our email list and follow us on Instagram!
Where is your clothing made?
Our clothing is designed in the UK, made in India, and packaged with love in the US!
What should I do if I have trouble placing an order online?
Email our customer service team.
Can I track my order?
Yes, we will send you a tracking number once your order has been processed.